West Virginia - HHS Section 504
West Virginia hospice providers: website accessibility requirements
West Virginia's hospice providers must bring their websites and digital documents to the WCAG 2.1 Level AA standard under HHS Section 504. Here is the deadline that applies to you, what the standard requires, and the issues most likely to affect hospice provider sites.
Your deadline
HHS Section 504 web rule · WCAG 2.1 AA
- May 11, 2027
- 15 or more employees
- May 10, 2028
- Fewer than 15 employees
Which date applies depends on your employee count. Providers with 15 or more employees fall under the earlier date.
These dates are set by the U.S. Department of Health and Human Services' Section 504 web accessibility rule. This is general information, not legal advice.
What WCAG 2.1 AA requires
WCAG 2.1 Level AA is the technical standard both federal rules point to. In practice it means your website, mobile app, and the documents you publish must be perceivable, operable, understandable, and robust: usable with a keyboard alone, readable by a screen reader, legible at high zoom and adequate contrast, and free of barriers in forms and media.
For hospice providers, the surfaces that matter most are usually referral and admission forms, service and location information, family-resource pages, and contact and intake flows.
Common issues on hospice providers websites
These are the barriers that most often turn up on hospice provider sites. Use them as a starting checklist.
Referral and admission forms
Forms families and providers use to begin care must be completable by keyboard and screen reader.
Resource documents
Grief-support and care guides posted as untagged PDFs cannot be read by assistive technology.
Missing image alt text
Photos and graphics without text alternatives leave screen-reader users without context.
Contact and intake flows
Forms and contact widgets that fail keyboard navigation create barriers at a critical moment.
Video without captions
Family-orientation and service-overview videos need captions.
Other West Virginia categories
Know exactly where you stand
We'll check your hospice provider website against WCAG 2.1 AA and send a plain-language findings report. No overlay widget, no obligation.